Privacy Policy

Effective Date: January 1, 2026

1. Introduction

Welcome to 99x0. This Privacy Policy explains how 99x0 ('we', 'us', or 'our') collects, uses, discloses and safeguards your personal information when you visit or use our website at https://99x0.club (the 'Platform'). We take your privacy seriously and are committed to handling your data with care, transparency and full respect for your rights.

By accessing or using the 99x0 Platform, you acknowledge that you have read, understood and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform. This policy applies to all users in Bangladesh and any other jurisdiction where 99x0 is accessible. You must be 21 years of age or older to use our Platform.

2. Information We Collect

We collect various categories of information to provide and improve our services. The information we collect falls into the following types:

• Identity information: full name, date of birth, gender, nationality and a copy of a government-issued identification document for account verification purposes.
• Contact information: email address, mobile phone number and residential address, including city (e.g. Dhaka, Chittagong, Sylhet, Khulna) and postal code.
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction records, deposit and withdrawal history. We do not store full card numbers on our servers.
• Technical data: IP address, browser type, device model and operating system, session duration, pages visited, referral source and approximate geographic location.
• Behavioural data: gaming activity logs, betting history, game preferences, bonus usage, and responsible gaming settings such as deposit limits and self-exclusion choices.

3. How We Use Your Information

99x0 uses the personal information we collect for the following purposes only:

• Account creation and management: verifying your identity, processing your registration, maintaining your account and enabling secure login to 99x0.
• Transaction processing: handling deposits and withdrawals via your chosen payment method, including bKash, Nagad and Rocket, and maintaining accurate financial records.
• Service improvement and personalisation: analysing usage patterns to refine the platform, improve game recommendations and tailor promotional offers to your interests.
• Regulatory compliance and fraud prevention: meeting legal obligations, preventing money laundering, detecting fraudulent activity and responding to law enforcement requests where legally required.
• Customer support: responding to your queries, resolving disputes, and providing assistance when you contact us via email at [email protected].

4. Cookies and Tracking Technologies

99x0 uses cookies and similar tracking technologies to enhance your browsing experience on the Platform. Cookies are small text files placed on your device that help us remember your preferences, keep you logged in securely and understand how users navigate the site. We use strictly necessary cookies (required for the site to function), analytical cookies (to understand aggregate user behaviour) and functional cookies (to remember your language and display preferences).

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the 99x0 Platform. We do not currently use third-party advertising cookies that track you across unrelated websites.

5. Sharing Your Information

99x0 does not sell, trade or rent your personal information to third parties. We may, however, share your data with trusted categories of recipients under strict confidentiality obligations:

• Payment processors and financial service partners (such as bKash, Nagad, Rocket, Upay and international card networks) strictly for the purpose of completing your financial transactions.
• Game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) who supply the games on the Platform, to the extent necessary for game delivery and integrity.
• Regulatory authorities and law enforcement agencies where disclosure is required by applicable law, court order or to protect the rights and safety of our users.
• Technology and hosting service providers who support the operation of the Platform under strict data processing agreements, with no permission to use your data for their own purposes.

6. Data Security

We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. These measures include industry-standard SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, strict access controls limiting data access to authorised personnel only, regular security audits and vulnerability testing, and secure storage infrastructure with encrypted databases. While no online platform can guarantee absolute security, 99x0 takes all reasonable and practicable steps to maintain a high standard of data protection. If you suspect any unauthorised access to your 99x0 account, please contact us immediately at [email protected].

7. Your Rights Over Your Data

As a user of 99x0, you have clear rights with respect to your personal data. You may exercise these rights at any time by contacting our support team at [email protected]. Your rights include:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right of rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right of erasure: Subject to applicable legal retention requirements, you may request that we delete your personal data, for example upon account closure. Note that transaction records may need to be retained for regulatory purposes.

To exercise any of the above rights, please send a written request to [email protected], clearly identifying yourself and specifying the right you wish to exercise. We will respond to your request within a reasonable timeframe.

8. Data Retention

99x0 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected. Account information is held for the duration of your active account and for a defined period thereafter to meet legal, regulatory and audit requirements. Financial transaction records are retained for a minimum period as required by applicable financial regulations. Anonymised or aggregated data that cannot reasonably identify you may be retained for longer periods for analytical and statistical purposes.

Once the applicable retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.

9. Children and Age Restriction

99x0 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. We implement the following age-restriction measures:

• Age verification at registration: all users must confirm they are 21 years of age or older before creating an account.
• Document-based identity verification (KYC): government-issued ID documents are checked to confirm that account holders meet the minimum age requirement.
• Immediate account suspension: if we discover or have reasonable grounds to believe that a user is under 21 years of age, we will suspend the account immediately and refund any deposits after investigation.
• Parental controls guidance: we encourage parents and guardians in Bangladesh to use available internet filtering tools to prevent minors from accessing online gambling platforms.

10. Changes to This Privacy Policy

99x0 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements or for any other operational reason. When we make material changes to this policy, we will update the 'Effective Date' at the top of this page and may notify registered users by email. Your continued use of the 99x0 Platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Third-Party Links

The 99x0 Platform does not contain links to third-party websites, advertisers or external services. All navigation on the Platform remains within the 99x0 domain. This Privacy Policy applies solely to the 99x0 Platform and does not govern any third-party services, payment gateways or provider platforms you may access independently outside of 99x0.

12. Contact & Data Enquiries

If you have any questions, concerns or requests regarding this Privacy Policy or the way 99x0 handles your personal data, please contact our dedicated support team. We are committed to addressing your enquiry promptly and transparently.

Email: [email protected] (plain text only — not a clickable link). Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

13. Governing Principles

This Privacy Policy is drafted in good faith to reflect 99x0's commitment to user privacy, data security and fair-play principles. 99x0 operates as a safe and reliable platform serving players aged 21 and above across Bangladesh. We apply SSL encryption, fair play standards and responsible data handling practices to every aspect of our operation. Where any provision of this Privacy Policy is found to be unenforceable, the remaining provisions shall continue in full force and effect.